IF YOU THINK YOUR POOL MAY REQUIRE SERVICE:

WE ONLY DO:

*Sales & Installation Of New Above Ground Pools.

*Liner Replacement Experts! (Above Ground & In-Ground)

*New Complete Pumps, Filters, Heaters (no individual little parts)

*Auto Vacuums

*Sandblasting & Pool Painting

*Mesh Covers

*Pool Openings

*Pool Closings

Pool World apologizes for any inconveniences this may cause.  We are just to busy to handle all of the little things.

To possibly save you time, do the following prior to calling the Service Department:

• Find out what size pool you have. If above ground, please tell us the wall height.  Is it 48",52", 54", or 56"?  Don't just say it is 4'.  Technically, both 48" & 52" are considered 4' in some way.  Is it a round pool, oval, or a Kayak / Sun Holiday / Olympic rectangle?  If you have an in-ground pool, what shape is it and what is the length, width, and depth?

• Tell us about the part that is broke.  For example, if you are calling for a new filter tank, please tell us the size and brand of your existing one.  If we don't know what product you presently have and the size of your pool, it is impossible to get you the proper part for proper function.

After obtaining this information, email our service department at click here or call our Pool Service Center at (740) 453-6900.  This lines rings directly into the area's largest pool service center featuring:

• Radio dispatched trucks

• Trained technicians

• Liner replacement experts!

• Pumps & filters in stock

• Parts available online (coming soon)

If you get voice mail when calling, expedite your service request by doing the following:

• How did you find out about us?  If yellow pages, which exact one? (What brand book? ex. AT&T, Verizon, Yellow Book, Haines, Windstream, and so on.  Also, what city is the book distributed in?  For example, maybe you live in Chillicothe but you obtained a Columbus AT&T yellow pages book.)

• If a referral is how you found out about us, then who referred you?

• Give your customer ID number (if you are an existing customer and know it)

• Give us your full name (spell it if it is not simple)

• Give us your phone number with area code.

• Give your present address

• Leave as much information as possible for us to reach you, ex. home phone, work, cell phone, pager, email address, etc.

• Leave a detailed message of symptoms / characteristics of the problem with your pool.

• Speak clearly!

Our technician will contact you and schedule your service visit.

• When technicians are in the field, calls will be returned the next regular business day in the order they were received.

• Service Department hours are Monday - Friday 9:00 AM to 6:00 PM.  Weekend service is now available at an accelerated fee.  Call for details.

Last modified: September 20,  2008